Refund policy

 

Our promise

We want you to love what you make with our stickers. If something isn't right, we'll fix it.

If your order arrives damaged, defective, or wrong

Email hello@navypeony.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — whichever you prefer. You don't need to return the item.

Changed your mind?

You can request a refund within 30 days of delivery on unused items in their original condition. Because our products are low-cost and lightweight, you usually won't need to send anything back — just email us. We'll let you know if a return is needed.

Orders that never arrive

If tracking shows no movement or your parcel is lost, contact us and we'll replace it or refund you. (See the Shipping Policy for delivery timeframes before an order counts as lost.)

How refunds are issued

Refunds go back to your original payment method. Once approved, please allow 5–10 business days for it to appear, depending on your bank.

EU/UK customers — your statutory rights

If you're in the EU or UK, you have a legal right to cancel a distance-sale order within 14 days of receiving it, for any reason. This policy meets or exceeds that right; nothing here limits your statutory consumer protections.

Non-returnable

Gift cards and any items marked "final sale" or "digital download" are not eligible for change-of-mind refunds (defective items always are).

Contact: hello@navypeony.com